kraton Terms of Use

When you join kraton, you enter into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. Our terms cover account creation, deposits and withdrawals, bonus eligibility, dispute resolution, and the legal framework governing your use of our sportsbook and casino games.

This document sets out our commitments to you and your obligations to us. We designed these terms to be clear and fair, reflecting how we actually operate. If anything is unclear, our support team in English is available to explain specific provisions. We update these terms periodically to reflect changes in our platform or applicable law, and we notify you of material changes before they take effect.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account Opening and Eligibility on kraton

To use kraton, you must create an account with us. When you register, we ask for your name, date of birth, email address, and phone number. We use this information to verify your identity and comply with local regulations. We do not offer our services to anyone under the age of legal majority in their jurisdiction.

During account creation, you confirm that the information you provide is accurate and complete. You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your kraton account, contact our support team immediately. We will investigate and take appropriate action to secure your account.

We reserve the right to refuse or suspend an account if we believe you are violating these terms, engaging in fraudulent activity, or using our platform in ways that breach applicable law. If we suspend your account, we will notify you of the reason and provide an opportunity to respond before taking final action.

Deposits, Withdrawals, and Payment Methods on kraton

kraton supports deposits and withdrawals via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. When you deposit, funds are credited to your kraton account immediately (for digital wallets) or within one business day (for bank transfers). Your deposit is yours to use across any kraton game—football markets, live-dealer tables, slots, or esports.

Withdrawals are initiated through your account dashboard. You select your preferred payment method, enter the amount, and submit your request. We process withdrawals subject to standard verification windows. We do not guarantee specific processing times, but we aim to handle requests efficiently. Once processed, your withdrawal is sent to the payment method you selected.

We may decline a withdrawal if we suspect fraudulent activity, if your account has outstanding disputes, or if the withdrawal violates our terms. If we decline your withdrawal, we will explain the reason and provide guidance on how to resolve the issue.

Bonus Terms and Promotional Eligibility

kraton offers several promotional bonuses: a welcome offer for new deposits, weekly cashback based on your turnover, referral bonuses when you invite friends, and seasonal tournament prizes. Each bonus has specific eligibility rules and claiming procedures. We describe these rules in detail within your account dashboard and in our promotional materials.

Our welcome offer is available to new kraton members on their first deposit. The bonus is credited automatically and can be used across any game category. Weekly cashback is calculated every Sunday based on your cumulative turnover during the week and your current loyalty tier. Cashback is credited by Monday morning and is yours to use or withdraw.

• Referral bonuses: When you refer a friend to kraton and they complete their first deposit, both you and your friend receive bonus credit. There is no limit to how many friends you can refer.
• Tournament prizes: During major events like Liga 1, Piala AFF, and seasonal holidays like Idul Fitri and Idul Adha, we run leaderboard tournaments with prize pools. Tournament eligibility is automatic; you do not need to opt in separately.
• VIP tier bonuses: As your cumulative turnover increases, you progress through our VIP tiers, unlocking higher cashback rates and exclusive perks.

Market Settlement and Dispute Resolution

All kraton markets—football, badminton, tennis, esports, live-dealer tables, and slots—settle based on official results or game outcomes. For sports markets, we use results published by the relevant governing body (e.g., official league results for Liga 1, official tournament results for Piala AFF). For casino games, settlement is determined by the game software in real time.

If you believe a market has been settled incorrectly, contact our support team with details of your entry and the disputed settlement. We will investigate and provide a clear explanation. If we find an error, we will correct it and credit your account. If we find no error, we will explain our settlement decision in detail.

We aim to resolve disputes within five business days. If you remain unsatisfied after our investigation, you may escalate your dispute to our senior support team for final review. Our decision on the escalated dispute is binding.

Your Conduct on kraton

When you use kraton, you agree to conduct yourself lawfully and ethically. You will not engage in fraud, money laundering, or any activity that violates applicable law. You will not attempt to manipulate our systems, exploit bugs, or gain unfair advantage through technical means. You will not harass our staff or other users.

If we discover that you have violated these conduct rules, we may suspend or terminate your account, forfeit any pending bonuses, and report the matter to relevant authorities if required by law. We take these violations seriously because they undermine the integrity of our platform and the experience of other users.

Data Privacy and Security on kraton

We collect personal information from you—name, email, phone, payment details—to operate kraton and comply with regulations. We protect this information using industry-standard encryption and access controls. We do not sell your data to third parties. We share your information only with payment processors, regulatory authorities, and service providers who help us operate the platform, all under strict confidentiality agreements.

You have the right to access, correct, or delete your personal data. Contact our support team to exercise these rights. We will respond to your request within the timeframe required by applicable law.

Jurisdiction and Applicable Law

kraton operates in compliance with applicable law in supported jurisdictions. Our services are available only where local law permits online gaming and sportsbook activity. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

If you access kraton from a jurisdiction where our services are not permitted, you do so at your own risk. We are not responsible for any consequences arising from unauthorised access. If we discover that you are accessing kraton from a prohibited jurisdiction, we may suspend or terminate your account.

These terms are governed by the law of the jurisdiction in which kraton operates. Any disputes arising from these terms or your use of kraton will be resolved through our internal dispute process first, and if necessary, through arbitration or legal proceedings in the appropriate jurisdiction.

Our Commitments to You

We at kraton commit to operating transparently and fairly. We publish our odds, bonus terms, and settlement rules clearly so you know exactly what to expect. We process your deposits and withdrawals promptly using secure payment methods. We provide English-language support to help you with any questions or issues.

We commit to protecting your account security and personal data. We use encryption, access controls, and regular security audits to safeguard your information. We do not share your data with third parties except as required by law or to operate our platform.

We commit to settling all markets fairly based on official results or game outcomes. If a dispute arises, we investigate thoroughly and explain our decision clearly. We treat all users fairly regardless of their location within our supported jurisdictions—whether in Jakarta, Surabaya, Bandung, Medan, or Semarang.

Changes to These Terms

We may update these terms periodically to reflect changes in our platform, applicable law, or our business practices. We will notify you of material changes at least 30 days before they take effect. If you do not agree with the updated terms, you may close your kraton account before the changes take effect. Continued use of kraton after the effective date of updated terms constitutes your acceptance of the changes.

For questions about these terms or our policies, contact our support team through your kraton account dashboard. We are here to help clarify any provision and ensure you understand your rights and obligations when using our platform.