kratonPrivacy Policy
This page describes what we collect when you use kraton and how we keep that data protected. We take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or other payment methods, or place entries on our sportsbook and casino games, we collect personal information. We use that information only to operate kraton, comply with regulations, and improve your experience.
We do not sell your data to third parties. We do not share your information with advertisers or data brokers. We encrypt your data in transit and at rest, and we limit access to your information to employees and service providers who need it to do their jobs. This policy explains exactly what we collect, how we use it, and what rights you have over your data.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What Data We Collect on kraton
We collect different types of information depending on how you use kraton. When you create an account, we ask for your name, date of birth, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering regulations.
When you deposit funds, we collect payment information. If you use DANA, e-wallet, mobile banking, or local payment, we receive confirmation of your transaction from the payment provider. If you use a bank transfer via online payment, e-wallet, mobile banking, local payment, or online payment, we receive your bank account details and transaction confirmation. We do not store your full bank account number or card details—payment processors handle that securely on their own systems.
When you use kraton, we collect information about your activity: which games you play, which entries you place, your account balance, your withdrawal history, and your loyalty tier status. We also collect technical information: your IP address, your device type, your browser, and your approximate location (based on IP). We use this technical information to detect fraud, prevent abuse, and improve our platform performance.
- Account information: Name, date of birth, email, phone number, address.
- Payment information: Payment method, transaction history, withdrawal requests.
- Activity information: Games played, entries placed, account balance, loyalty tier, referral history.
- Technical information: IP address, device type, browser, approximate location, session duration.
How We Use Your Data
We use your data for specific, legitimate purposes. First, we use it to operate kraton: to process your deposits and withdrawals, to settle your entries, to calculate your cashback and tier bonuses, and to manage your account. Second, we use it to comply with law: to verify your identity, to prevent money laundering, and to report to regulatory authorities when required. Third, we use it to prevent fraud and abuse: to detect suspicious activity, to block accounts engaged in fraud, and to protect other users.
We also use your data to improve kraton. We analyse how you use our platform—which games are popular, which payment methods are preferred, which features need improvement—and we use that analysis to make kraton better. We may send you emails about new features, promotions, or account updates. You can opt out of promotional emails at any time through your account settings.
We do not use your data for automated decision-making or profiling. We do not build a profile of your personality or predict your behaviour. We do not sell your data to advertisers or data brokers. We do not share your information with third parties except as described in this policy.
Third-Party Processors and Data Sharing
We work with third-party service providers who help us operate kraton. These providers include payment processors (who handle your deposits and withdrawals), hosting providers (who store our servers), and support tools (who help us respond to your emails). We share your data with these providers only to the extent necessary for them to do their jobs, and we require them to protect your data under strict confidentiality agreements.
We may also share your data with regulatory authorities if required by law. For example, if a government agency requests information about your account for anti-money-laundering purposes, we will comply with that request. We will not share your data with law enforcement unless we receive a valid legal order.
Our servers may sit outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored on servers in other countries. By using kraton, you consent to this international data transfer. We apply the same security standards to your data regardless of where it is stored.
We encrypt your data in transit and at rest
All communication between your device and kraton servers is encrypted using TLS (Transport Layer Security). Your data is encrypted when stored on our servers. We use industry-standard encryption algorithms and regularly audit our security practices.
Your Rights Over Your Data
You have the right to access your personal data. You can view most of your information directly in your kraton account dashboard. If you want a complete copy of all data we hold about you, contact our support team and we will provide it within 30 days.
You have the right to correct your data. If your name, email, or phone number is incorrect, you can update it in your account settings. If you cannot update it yourself, contact our support team and we will make the correction.
You have the right to delete your data. You can request account deletion at any time. We will delete your account and associated data within 30 days, except for information we are required to keep by law (such as transaction records for anti-money-laundering compliance). After deletion, you will not be able to access kraton or recover your account.
You have the right to object to certain uses of your data. For example, you can opt out of promotional emails, or you can request that we not use your data for analytics. Contact our support team to exercise these rights.
How Long We Keep Your Data
We keep your account data as long as your account is active. If you close your account, we delete most of your personal data within 30 days. However, we retain transaction records, withdrawal history, and other financial data for at least five years to comply with anti-money-laundering regulations and tax law. We also retain dispute records and support tickets for at least two years to resolve any disputes that may arise.
We keep technical data (IP addresses, device information) for up to 90 days for security and fraud-prevention purposes. We delete this data automatically after 90 days unless we need to retain it for an ongoing investigation.
Contact Us About Your Privacy
If you have questions about this privacy policy, or if you want to exercise your rights over your data, contact our support team through your kraton account dashboard. We respond to privacy inquiries within 14 days. Our support team speaks English and can help you with any privacy concerns.
If you believe we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can try to resolve the issue directly.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by email or by posting a notice on kraton. Your continued use of kraton after we post updated terms constitutes your acceptance of the changes. We encourage you to review this policy regularly to stay informed about how we protect your data.
This privacy policy was last updated and applies to all kraton users regardless of location. We are committed to protecting your privacy and operating transparently. If you have any questions about how we handle your data, our support team is here to help.